Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, looks beautiful, haven't tried it yet. Many thanks to the seller.
It didn’t arrive in 90 days, the money was returned, the seller is adequate, he constantly communicated, all the problems were in logistics, I ordered a similar product here, it arrived in 12 days, tomorrow I will pick up the goods and I recommend the seller, I need to order the goods a little more expensive, with a different delivery.
It arrived and works, but it took almost 90 days to arrive in Kyiv.
Arrived in less than a week with a home courier
Excellent product
Extremely well packed....fully recommend...very good machine...everything works well... 🔥 🔥 🔥 🔥 🔥
So far, the machine is perfect and nice, and it has five rows that are useful for everything, but I tried grinding the coffee and putting it in, but I did not like it. Honestly
We ordered it for the second time, very excellent and practical, and the temperature is high 👍 👍 The charger is extremely cooperative and the shipping is fast.
The same description is very, very excellent.
Beautiful machine and better than many places
The car is good, beautiful neat, only warm weakly
I was confused to take Nespreswa or not the same that my father something to come down to me soft milk was wiped this machine and I took the form of plastic from the outside a light metal well well played white color but good work quality! It's special to settle many types of coffee but a fact I'm just experimented with milk capsules and coffee only as a tool milk I tried once and bezeh because from time I was my father mecha milk whisk
Arrived quickly, very reliable packaging, easy to use, very satisfied with the purchase
very good product
Arrived as described
Thank you for this product.
Seems solid . Will be using soon . Super fast delivery. Ordered on 03/01 received on 10/01 .
Well, it's loud and the pressure can be hard for some, but in general it's excellent.
Operation, small size, high quality.
alles super.................................................................................................
The goods are delivered safely and received in the Orando, everything is as described. Thank you for selling!
Wonderful and excellent very small size, but the process is not very hot, but acceptable to a very large shape and thank me for asking it.
I got a quick one.
The product is not superior to the other.
third shopping from the same product. We use one over a year with full satisfaction, so now ordered second and third as Xmas gift.