Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Attentive seller. Responds quickly and clearly. Excellent coffee machine. Compact and works perfectly. Highly recommended. Not expensive and great. Thank you.
Corresponds to the description, satisfied, I highly recommend.
A very successful pump coffee maker for 1-2 people! Brews coffee at home just like in a cafe 👍 Packaged perfectly. No plastic smell. Can prepare coffee from all types of packaging. Works much quieter than its counterparts. Very easy to maintain, minimal cleaning required. Before the first use, you need to fill a small amount of water into the system with a special syringe included in the set, read the instructions, it's convenient and easy. Thanks to the seller 🙂
Great little machine added good value!
Everything arrived well packaged, works perfectly, the design is very beautiful, just as shown in the pictures, I simply loved it ❤️❤️
Excellent, the coffee is hot and it accepts all types of capsules and even ground coffee.
I was a bit hesitant when it arrived, looking at the small item, but in the end it's perfect, works great, the coffee is delicious and then you have the option, which is important; which has various types of coffee capsule models, 4/5 types of capsule holders. And in addition, those who prefer ground coffee powder have the option to do this as well. so it's really complete, you can even adjust the water temperature with a touch screen. The price was then reduced compared to the list price, I would say it's a good product, good value for money.
The machine is excellent and comes with three capsule sizes and something specifically for ground coffee. Its price is reasonable for the quality, and I got it during a discount period.
The product is exactly like the picture, the store's communication is excellent, and the delivery is very fast. I am very happy.
This little machine. Lots of tutorials on youtube if you can't figure out how to use it.
I'm impressed, it takes up no space compared to the nespresso machine, and it does exactly what is described in the description. I am really happy with this purchase. I have of course tried it with both capsules and regular ground coffee. Many thanks to the seller. I will definitely shop here more. It took about 1 week to arrive, which is also surprising with both christmas and new year plus the holidays in between. Highly recommended from here.
Bought twice, once as a gift, then figured it out, liked it, bought for ourselves. The foam lasts until the end of drinking, a very excellent device. Bought with a milk frother, there too half a mug of milk foam stands upright. Thanks to the seller. Good luck and prosperity in the New Year!
The order arrived in 2 business days. Very satisfied with the coffee maker. My daughter likes making cappuccino and latte the most. Thank you
Excellent item of great quality, pitiful DHL shipping! They were about to return it to the sender.
I strongly recommend it for its price, quality, and variety of capsule types.
Very excellent and easy to use
Machine works fine Was packaged very well, instructions are clear. Adaptors look solid. You can place a very large can under the stream. For now i'm very satisfied.
Very versatile machine and brews a great cup of coffee
Very very very very excellent.
Great machine,
We love this coffee machine, it has so much adapters and functions to it. This is now my favorite part in my coffee equipment collection.
Great! It's a very good machine and makes excellent coffee, strong as it should be, and it's small so it takes up little space. It's a gem 💎! I recommend it!
An acceptable initial experience. I expected more than this, but I will try it in all positions and update the review.
I recommend it strongly. The price is good. Thanks to the seller who provided it, the delivery representative, the company that created it, and AliExpress.
The package arrived quickly, packed very well, very satisfied with the coffee machine.