Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really happy with my purchase! The coffee machine is amazing and the best thing you have 5 different options for coffee!
Delivery in France to Lyon in less than a week to top. .. I tested a Nespresso Capsule and the coffee is top perfect... Just be careful she only takes the small cups ....
I’m very satisfied with coffe machine! Shipping was very fast!
Good result with ground coffee. Didn't buy any capsules yet. So far working great!
Super money cooker! Duge is presatisfied! Ale... the delivery to the kapets is simple, the planting came to the Kiev for the Tizhden and the Tizhden out lay in the warehouse for the meest, Tse the bottom of the day .. the kurʼyr hotiv ssby the delivery address, in this way, they delivered the bench at that point, and then they would like to ring up to 10 days!
The order arrived quickly, but it was damaged, the ruck for water was broken, the seller answered quickly, half of the cost was returned quickly too, it remains to wait for the spare flask to arrive. Despite such a nuisance, the machine works well, for the check I asked for a flask with such a hybrid coffee maker only of Polish production from friends, surprisingly suitable. coffee brewed Great, dense foam is good.
Arrived earlier than expected, well protected with the 5 pieces, and takes out a very good coffee with foam. I loved it.
It took 16 days to ship. I was worried about being damaged, but it was packed with heavy Styrofoam. I came well without breakage I had a clean finish and a cup of PAS. Well, you're coming out. The water container is small. If you pull it out two or three times, you have to fill it. I'm afraid there's no problem with using it.
Excellent coffee machine, works at the highest level. I absolutely recommend it to anyone who thought of purchasing it
Thank you very much for the coffee machine. I've been waiting for it for a long time, they ordered it for Bulgaria, but it didn't arrive in Bulgaria, so I shipped it to Anguilla, it arrived here in England and thank you again, I'm very satisfied
Very good, great arrived quickly, good use, great seller, I am happy to buy from this seller and I hope we have other purchases in the future.
Works great. The delivery is very fast. from Poland to Estonia for 3 days.
Hibrew 5 in 1 multiple coffee Machine + Very efficient coffee frother simple to use I advise to buy serious seller fast delivery service with fedex
Excellent, recommend you on the product and also on the seller, fast delivery thanks to the dear seller, aavailable again
After using 3 days the very smart honesty for the price
I asked my sister liked her and her price crazy and reached me within two days from Riyadh and benefited from the discount Abdul Majid Aljabr God is happy and reunited with us all the best Lord
It's legendary, people. All capsules are fast, easy to use, as is their philosophy. Easy cleaning. The manufacturing quality is great. Feel free to buy
I like it thanks I like it thanks I like it thanks I like it thanks I like it thanks arrived good seller
Nice one, strong coffee... The machine is quiet! Shipping verry fast!
Delivery is very fast and packaging is excellent, thanks to the seller, I initially liked,, I am experimenting with multiple types of capsules I hope you have recommended and praise to you.
Arrived within 48 hours of order... Super fast... Package is excellent... I will try it and send my feedback
Everything perfect!! Super fast shipping before the indicated date. Before using the coffee machine you have to wash, water tank and drain for a good operation, read the instructions before using, both the coffee maker and the foamer work wonderfully, excellent seller answers any questions you have and advises you at all times, without any doubt you can buy 100%. Tested dolce gusto, nexpresso, ground coffee, and frother all 100% correct
Received after 19 days thank you very much for the seller
Quick delivery as promised. Solid good packing. Easy installation,and very easy to use. Really compact, practical. I will buy one more to my office.
An excellent coffee maker, fulfills its functions, the very rich coffee, 5 adapters, arrived in excellent condition