Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend an excellent coffee machine for purchase. I take the 2nd as a gift. the coffee is delicious, the foam is dense.
I'm very pleased with the hibrew machine, I thought it was bigger, but it still leaves nothing to be desired, I made coffee with the powder adapter and it came out just like the coffee maker. The store was very attentive to contact you to confirm the plug type of the outlet and the voltage before shipping and it still arrived 5 days ahead of schedule and was very well packed without any malfunction. The only one against is that I was taxed in real 126, I could appeal the tax because a document came stating that the purchase was 50 dollars, but I was anxious to receive so I decided to pay soon to release. But it was super worth it.
Nice coffee device and look luxurious. A perfect solution for different types of coffee pods. Dolce gusto, Senseo, Nespresso and ground beans. The amount of water is adjustable, so the strength of the coffee. This device is recommended.
The car is good, I don't know how long it will last. I even liked it. it only makes noise. but it is tolerable. what is it for.
very fast delivery times, the coffee machine is good but the adapters are of low quality, despite everything I would recommend it because you can make any type of coffee
First: Fast shipping within 50 minutes after the order was shipped, fast delivery from UAE to Oman within 3 days was received. The product is great and high quality I have tried
Impeccable as described I only appreciated the arrival fedex took me a tax which is equivalent to the value of the product or € made purchase and about 45 € true of taxes
The goods arrived in 6 days from the order. Have not yet tried to use. It is bought as a gift. Thanks to the store for quick answers and fast shipping. Success to him in business. as we try it out, I will write additionally.
perfect product but it's take a long time to come bcuz of fedex prblm not the store i recommande it
Well received remains to try and validate again c is the third bought tjs satisfied
Shvidka delivery 16 days new. Product I will describe and photo, in the sets of all the other attachments for the appearance of Kavi, kava viwalk garyacha. Seller and I recommend the product.
Loved the perfect coffee maker was taxed but it was worth it, it came very well packed
I received it in very excellent condition and in record time and all its accessories but I have not yet used it
Very wonderful and has more than one use and all kinds of capsules and excellent quality for the second time I ask... the store is very helpful and safe and shipping as well as fast took only two days saudi Arabia does not exceed this store
The machine is very good and very cute. Small and elegant design. Shipping is very fast. The store is very kind. Thank you!
Fast delivery, arrived home 12 days after ordering, item as described, all adapters included, tried grounded coffee and and Nespresso, they work well, don't fill too much grounded coffee in the filter you may fail to lock the machine and brew, the machine produces less foam for my taste and it's for either grounded and Nes.
Excellent coffee machine. Universal, with replaceable nozzles for all kinds of coffee capsules!!! You can also use regular ground coffee!!!! there is a capuchinator. real delicious coffee, as with a professional coffee machine. Responsive store, answer immediately, can also add nozzles.
Very beautiful. I tried it using ground coffee works perfectly and quickly and its size is small and suitable for the table delivery within two days
I love the device, works very well, delivered very quickly a week order on May 3 and recover on May 10. I'm satisfied made for my try a foam very well