Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buy like a milk whisk .... It has been packed together in one box. The test of the milk foam maker is put off for a while, and the test starts with the coffee machine... The function works well and the instantaneous heating is very fast... You can extract coffee with a stenby in almost 10 seconds. There is also a saying that the coffee water smells, so the water is heated to clean and disinfecting the coffee holders. As it turns, only hot water falls... Coffee will be tested separately ......
Excellent
I received in excellent condition and well packaged and easily used
Perfect Fast delivery. For installation it's really easy. Mug size adjustment is easy I used the Nespresso adapter. The other adapters are fine, I have not tested the k cup yet. I'm going to finish Knife Nespresso capsules first.
The product is super! Have been using it for about a year-no comments
Excellent product and highly preffered seller!
Arrived earlier than expected, it is presented as in description 5in 1 with the various accessories for 5 types of coffee, if like me you use the ground coffee I recommend it because it is good, creamy...
Purchased for the second time. Excellent by all standards and standards and more than great.
super bun🥰🥰🥰🥰🥰😍
very good Quality and fast shipping thank you
Beautiful, effective and easy to use
Very good product, arrived fast and well packed. The Espresso a delight
So it happened that I buy it for the second time. everything is fine, the truth is the packaging of the Mail AK mawpa newspaper. thank the seller. I recommend it.
. Fast and hassle-free delivery. Excellent quality product, fully corresponds to the description .
Do not be forsned by God's chagrin.
very good coffee machine. I am very impressed by the quality of material and the good coffee I can make
Arrived intact to my surprise as the box was dented, everything works, thank you!
Great product Recommend Buy Coffee pressure and squeezing are excellent. Premium milk foaming machine I love coffee. And with this machine, I love it more.
The coffee maker is made with quality materials. Operation is simple. I have already tried it and it makes coffee correctly. The size is compact and fits anywhere. I decided to buy this model because I can use multiple capsules and also ground coffee directly.
The delivery is very fast and satisfied though a little noisy. one cartridge arrived without a skate.
good coffee machine, but never again send with FedEx, almost one month for clearing, making a lot of problems and finally charge with 909 N$, means 46.61 Euros for 105.28 almost 50% charge, very bad experience, NEVER AGAIN
The product arrived in 4 days, packed with Accurano. I recommend the seller.
Probably the best choice for the money!
Reached Romania in 5 days. Works perfectly. Only tested with ground expresso coffee. I didn't have capsules to try. Powerful coffee and with good cream.👍Choose the amount of water that you can use in case you want the coffee longer or shorter without having to be aware because for alone, it is wonderful. With the amount of capsules with different aromas, the coffee experience is now more pleasant. Start-up and maintenance is very simple. It is recommended to read the instruction manual before use. The machine is very small and the tank only 1/2 liter, but it is good for small kitchens. I am not used to capsules and I will need to learn to differentiate adapters, but I suppose I will.
The product fits the description. Fast delivery to Bulgaria. The trader is very responsive. I recommend this dealer.