Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived quickly, but it was damaged, the ruck for water was broken, the seller answered quickly, half of the cost was returned quickly too, it remains to wait for the spare flask to arrive. Despite such a nuisance, the machine works well, for the check I asked for a flask with such a hybrid coffee maker only of Polish production from friends, surprisingly suitable. coffee brewed Great, dense foam is good.
The product of the collection of partially the ears of the ale of the wine transport company, selling the mittvo, having made a spare part, I recommend that for the operation of the photo I do not wiggle the yak Bula home
Arrived earlier than expected, well protected with the 5 pieces, and takes out a very good coffee with foam. I loved it.
It took 16 days to ship. I was worried about being damaged, but it was packed with heavy Styrofoam. I came well without breakage I had a clean finish and a cup of PAS. Well, you're coming out. The water container is small. If you pull it out two or three times, you have to fill it. I'm afraid there's no problem with using it.
Mleiha Mi, but you don't have a 6-in-1 gesture because it's a cold coffee spreader.
Merry thanks.🙂↔️🫶🏻🫶🏻It's just coffee. Moe's hot coffee.
Same picture and specs arrived within 3 days, arrived fast.
The product is very good and the size is small but the possibilities are good
Shipping!!! fascinated by ROM❤️
Excellent coffee machine, works at the highest level. I absolutely recommend it to anyone who thought of purchasing it
Great product thanks the seller
Im italian and we have a long history with coffeee. The matchine is a top quality one, you cant be wrong buying one of these
Arrived faster than expected.
The product is excellent.
For a sweet time, I would recommend that I wished I had bought it in full time with the kit.
Delivery in three days. Works great!
Thank you very much for the coffee machine. I've been waiting for it for a long time, they ordered it for Bulgaria, but it didn't arrive in Bulgaria, so I shipped it to Anguilla, it arrived here in England and thank you again, I'm very satisfied
Very good, great arrived quickly, good use, great seller, I am happy to buy from this seller and I hope we have other purchases in the future.
I used it alone arrived yesterday and now it's perfect quality.
Perfecto
Works great. The delivery is very fast. from Poland to Estonia for 3 days.
The coffee comes out delicious. Only when it comes to sachets, It only fits ESE. remember🙂
Choosing the device is wonderful and its performance is beautiful
Excellent
Good with full accessories and fast delivery