Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received package with broken water tank. seller sent a new tank right away. Great communication, seller & product
Very fast delivery in 48h. Very nice machine Coffee and functional. Price quality in top.
Hibrew 5 in 1 multiple coffee Machine + Very efficient coffee frother simple to use I advise to buy serious seller fast delivery service with fedex
Excellent, recommend you on the product and also on the seller, fast delivery thanks to the dear seller, aavailable again
After using 3 days the very smart honesty for the price
Sweet and sweet, high temperature and all capsules are used
same photo i like it too much i will buy milk fommer
I asked my sister liked her and her price crazy and reached me within two days from Riyadh and benefited from the discount Abdul Majid Aljabr God is happy and reunited with us all the best Lord
Experiment is good.
Thank you so much for the excellent products delivered on time and in excellent condition! I buy the third coffee machine in this company. Very satisfied. Recommend for purchase The seller is polite and quickly responds in case of questions.
It's legendary, people. All capsules are fast, easy to use, as is their philosophy. Easy cleaning. The manufacturing quality is great. Feel free to buy
I like it thanks I like it thanks I like it thanks I like it thanks I like it thanks arrived good seller
Nice one, strong coffee... The machine is quiet! Shipping verry fast!
Delivery is very fast and packaging is excellent, thanks to the seller, I initially liked,, I am experimenting with multiple types of capsules I hope you have recommended and praise to you.
i have deducted one star due to the fact that it doesn't fit any of my mugs underneath it could have a bit more room for that, even using the glass in my picture when I removed it, it caught the bottom part and I spilt the coffee everywhere, it also slides about my counter top so I'm going to have to buy some foam pads to stick underneath. it works great with all coffee pods though which I am pleased with. it does taste highly plastic when using even after a put a few litres through I got rid of the taste by running a mix of water and white vinegar through the machine then followed this with 2 more tanks of just water and the taste has gone.
Very well packed, arrived very fast, I have already tried it with a nespresso and phenomenal capsule, for the moment very happy, I will try the rest of the possibilities
I thank the seller for the speed of response and I hope to give me this product at a special price for the number of orders and again thank you
Arrived within 48 hours of order... Super fast... Package is excellent... I will try it and send my feedback
I bought one two years ago and it still works well, and now I got another.
The beautiful arrival of the product in a good time and the product was well packaged .. The product is worth buying and its price is very suitable and specifications such as what is mentioned in the announcement👍🏻
Šį Kavos aparatą pirkau Jau antrą,sesei dovanų. patirinau, veikia outlet. siuntė iš lenkijos sandėlio, Tai Gavu per 3 Dienas Nuo išsiuntimo. ačiū.🤗
Everything perfect!! Super fast shipping before the indicated date. Before using the coffee machine you have to wash, water tank and drain for a good operation, read the instructions before using, both the coffee maker and the foamer work wonderfully, excellent seller answers any questions you have and advises you at all times, without any doubt you can buy 100%. Tested dolce gusto, nexpresso, ground coffee, and frother all 100% correct
+++ Item as described. Packed well. Shipped fast A+++, great seller! Thank you!
Received after 19 days thank you very much for the seller
This coffee maker is an excellent option for coffee lovers. It is very versatile, since it is compatible with different types of capsules and also with ground coffee. It produces a high quality coffee thanks to its high pressure extraction system of 19 bars. 600 ml water tank size and 7 volume selection levels are very practical. However, some plastic materials reduce its durability and cleaning the grounds can be a bit complicated. In general, it is a very complete coffee maker that meets my expectations of flavor and versatility.