Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery in approximately 10 days, tracking every steps of delivery, great packages and store is very kind very good at conflict resolution. The one negative point is : Fedex tried to scam around $800 on customs fees and finally did on documentary delivery to proceed to customs clearance by myself.
Fast delivery in approximately 10 days, tracking every steps of delivery, great packages and seller is very kind very good at conflict resolution. The one negative point is : Fedex tried to scam around $800 on customs fees and finally did on documentary delivery to proceed to customs clearance by myself.
Super machine totally exceeded my expectations, recommend it to machine received in Central Africa Congo Brazzaville on time
Pass it sweet♥* The present document is being issued without formal editing.♥* The present document is being issued without formal editing.♥️ الحمد الحمد الحمد الحمد الحمد لقيت I received the machine was my mind in itIt's soooo good and as I hope it will be♥* The present document is being issued without formal editing.
Very understanding and sends me answers to all my questions. I will buy from this seller again
Super, juge is spoiled by kavomashina. Garno viglyadak, that little one is universal. Delivery shvidka for 12 days came to Ukraine. Packed good. Pratsyu vidminno, kava viwalk smachna. I recommend the product from that store.
Excellent coffee machine for a single person. I like the fact, that you are not limited to a single type of capsule and you can also make yourself a grounded coffee. Before using it's recommended to wash all of the adapters and use them without any coffee for at least two times. The pin for cleaning Dolce Gusto adapter is missing, but I'm sure it's no big deal and you can easily find a replacement. Shipping was very fast
Good product
The product arrived in a good condition in around 10 days.It was very awesome. The coffee was perfect. I tried it.I like it because it uses a multiple uses of coffee. The Grounded Coffee was perfect. I tried it.I really recommend this product.
Thank you very much. I haven't tried it yet, but buyers comments 100 from 100
All coffe machines are held by algerian customs, i paid tax to get it.
Delivered very quickly, 2 October ordered 5 October in. First press the brew button a few times until the device has taken the water. Nespresso and Dolce Custo tried goes excellent.
💛💛💛💛💛
Super super suuuuuuuupppppeeerrrrr machine
Very nice machine and arrived fast
Hello, the coffee manufacturer arrived on very good condition thank you for your speed.
Coffee maker for 5 different modes of coffees, coffee beans, Nespresso capsules, Dolce Gusto capsules, Pop capsules, and K-Cup capsules. Arrives by registered mail in 5 days. Good price and quality. Very beautiful white Color.
The machine exceeded my expectation, it comes with all adaptions needed for all types of coffee capsules and ground coffee. The delivery date that was stated initially was kept and it came within a week of purchace. No additional fees were charged. Good seller, thank you for the good product!
The milk machine is beautiful and has two options for foam, I think a lot or a little .. But what is the option of cold milk is Nespresso. The coffee machine is great and the cleaning toolsYou can settle all kinds of coffee you loveArrived in 3 days
Multi is very good I actively recommend
Using it for more than a month already- good quality, arrived really fast, works as expected I really satisfied with the product. Worth it !
Good!! It looks nice and does its job without any problem. 100% satisfied. Thank you store :)
Great product in good condition fast shipping only 8 days wow thank you so much.
Good machine but the problem the smell of rubber is strong and effect on the Coffee's test. However it is deserve to buy it
Peace, mercy and blessings of God -- (Features 1/the delivery within only two days inside Saudi Arabia is very fast 2/the device is designed in an excellent and cohesive manner, which indicates the good industry, God willing 3/the through. 5/water tank is enough for more than one day of medium use) defects (1/place of placing the cup is small and can not accommodate a high Cup longitudinal 2/There is no instructions on accessories for capsules The type of capsule used 3/rear water basin is not enough for intensive use) the experience will be for a week and I will mention a comment explaining the experience within a week and also will be sent a telegram link and the work of groups to benefit from opinions and suggestions and also For the machine.