Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gold watches are full of luxury, with a massive collection of dials and customizable dials, making them very convenient
Fast delivery, durable packaging, and door-to-door delivery. The watch is very beautiful. Recommendation
Beautiful, came with two bracelets. I recommend. I bought two, the other one is black.
The packaging is sturdy and intact, making it a multifunctional sports watch. In addition to exercise, there are also health tests available. By connecting to a mobile app, you can find over 100 exercise modes, which is very convenient. What moves my heart is its beauty! I will pay for it~
The packaging is very sturdy, the screen display is clear and delicate, the dial content is clearly visible in sunlight, and the interaction is smooth. Gps positioning is sensitive, the compass can be rotated for use, and it has complete functions. Recommendation
The pink watch matches my pink beads very well, i really like it. You can monitor your heart rate at any time, and your sleep time will be recorded to provide you with relevant sleep advice. Having tools such as a compass is quite convenient. It can record women's health cycles, allowing you to remember your own time. He's a great assistant
The package arrived quickly, it's very cute! it matches perfectly with my new nude nail art~oh~that's great~the watch has outdoor exercise functions such as gps and compass, and there are many fitness tracking options in the application, as well as health monitoring functions such as sleep, heart rate, pressure, blood oxygen, etc. so far, the connection effect is good. receiving messages and making phone calls can both be achieved. i would say this is a very beautiful watch!
Shipping and delivery is very fast. And the golden watch is particularly luxurious, which fits my temperament. It's a great fashion accessory, not only that, but it also has over a dozen functions. Quick connection to mobile phone, no difference from description, recommended
nice watch Its operation is perfect. In terms of quality-price ratio, I would rate it a ten.
As a smartwatch, it's not bad, but for this price, its performance is a pleasant surprise. I was originally worried that there might be something wrong with it because it was too cheap, but it exceeded my expectations.
It's very cute, easy to operate and has achieved the expected effect. My husband likes it very much. I think it works better than my iphone watch.
This watch is very reasonably priced! I use it as a daily watch and keep an expensive one on some occasions. I bought another watch before, but the battery was very bad. There are many different timepiece designs to choose from and download. How many days does it take to charge this watch? I will buy one for my son as a daily watch. Very satisfied.
Super item! Excellent car companion.
I like this watch. The quality described in the picture is very good. The price is very favorable and it pairs well with my android samsung galaxy s20 ultra.
Oh, it's very useful. My mom likes this because it can check her pulse without her having to ask. She can call and check her blood pressure. This is really cool for this price. My mom strongly recommends this to anyone!! She likes me like 🤩 ❣️
I recommend this watch, it is very comprehensive.
Top quality
Super, works well, cooperates well with the app, very useful, I recommend. 👍
Perfect 👍🏻
The watch has arrived in perfect condition, well packaged, and faster than expected. I have been testing it, it works perfectly and the connection with the mobile is very fast. Delighted with the purchase.
A common problem is that there is no Hebrew, but it works well...
Good quality nice which works with every phone and time of delivery was perfect keep up ali express thank you
Beautiful watch seems more original than all the ones I had bought before, express delivery! arrived 10 days earlier than expected while all other goods ordered in the same order are still in China!
My wife likes it very much. It has good functions, excellent work performance, fast speed and a suitable screen size. The only problem is that it can't store music, but you can listen to music through it and the volume is very good. Very satisfied and highly recommended.
For this price, it's really excellent. The operation is simple. Comfortable to wear. The screen is very large.