Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as per website, delivery with delay, durability and reliability to be tested
Excellent quality vs price! 4G chili phone card does work. Bluetooth also works for wireless headphones. It is like a cell phone in clock format. A little slow the response of the touch screen and complex to type the letters. The design is not very nice and rough.
The Watch arrived well packed very well watch thank you.
I like it, very acceptable and excellent.
great
Very good material very good even
Let me know how to pair.
The product is very good only that the battery is not holding up much I suppose it is normal...
Everything as a description
Exactly as described in the ad, it is a machine, I recommend it too much, however, do not expect a large battery for a week, discharges the same as the smartphone, a maximum of one day of use.
Only that in Mexico a Telcel chip could not be read, I hope that from other countries it could
It's like in the pictures. Everything works very well, the keyboard, the audios, the connections. Apps run very well, it is difficult to write messages on the keyboard but it works very well, even with YouTube, WhatsApp and maps. The battery is short-lived if used continuously and takes a while to charge. In general, it is a very good product, I recommend it widely. The watch use app that is downloaded from the manual is in Chinese or I don't know what language. Lower the code that the same clock gives, that one if you change to English.
very very important
Only I don't trust hisBattery
Perfectly, but it was lacking that it was multitouch, everything else Ok
Excellent watch how much description
It is very cute and works well
An excellent product 10 of 10 can support various sets of demand level from 1 to 10 of 7, search Chrome, YouTube, etc., excellent product
Fast delivery, excellent Watch, a real mobile phone. Congratulations to the seller.
Fast delivery, excellent Watch, a real mobile phone. Congratulations to the store.
As wonderful as I thought.
It meets my medium-sized expectations the construction materials are made of plastic and does not stay connected to the network and when turning off the screen it closes all applications but fulfills its purpose is a mini cell phone practical
I liked it a lot, so far everything is according to the ad, I Super indicate, very good product.
Very well I asked two watch arrived very beautiful have everything I Occupy
This recommended mop has what I Occupy