Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little machine. Lots of tutorials on youtube if you can't figure out how to use it.
Bought twice, once as a gift, then figured it out, liked it, bought for ourselves. The foam lasts until the end of drinking, a very excellent device. Bought with a milk frother, there too half a mug of milk foam stands upright. Thanks to the seller. Good luck and prosperity in the New Year!
Excellent item of great quality, pitiful DHL shipping! They were about to return it to the sender.
I strongly recommend it for its price, quality, and variety of capsule types.
Very excellent and easy to use
Machine works fine Was packaged very well, instructions are clear. Adaptors look solid. You can place a very large can under the stream. For now i'm very satisfied.
Very versatile machine and brews a great cup of coffee
Very very very very excellent.
Great machine,
We love this coffee machine, it has so much adapters and functions to it. This is now my favorite part in my coffee equipment collection.
Great! It's a very good machine and makes excellent coffee, strong as it should be, and it's small so it takes up little space. It's a gem 💎! I recommend it!
An acceptable initial experience. I expected more than this, but I will try it in all positions and update the review.
The package arrived quickly, packed very well, very satisfied with the coffee machine.
Honestly, it's excellent 😍🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
Good quality i like it
This is the most versatile and efficient coffee machine i’ve ever owned! I use it numerous times daily for many months and it performs consistently well. In fact, this most recent purchase is the 4th one i’ve purchased. I now have one at home, at my primary business location, my second business location, and my wife’s business office. It’s a fantastic product at an unbelievable price! Great value! !
I have got a non working machine first and they sent me another machine. The first try was perfect.
Very good product. I'm very satisfied
Firstly, I must admit my mistake to the seller. The product arrived and I did not know that one of the security personnel at the complex received the order. I contacted the seller before confirming this, and he was very understanding and patient. The product is extremely wonderful. Thank you, seller, for that. I highly recommend this product. I didn't expect the product to arrive so quickly. I discovered that the coffee machine came from Europe, not China as I thought. The seller sent the order the next day; it was extremely fast. Thank you for the thousandth time, dear seller.
An excellent machine for making coffee without any complications.
The machine as shown in the picture is excellent and its performance is satisfactory. Honestly, the shipping was very fast; it arrived in one day and I was surprised.
Best machine never used ❤️ ❤️ ❤️ ❤️
Very good product works very well .highly recommended
I am ordering a second one. excellent product.
Today it arrived and I really liked it, hopefully it will last long. Thank you for the packaging, it arrived safely with nothing damaged, thank God, and it has a one-year warranty. 👍 👍 👍