Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very easy to use and practical
Delivery was very fast. Product not tested
Great expresso with 44mm
it turned out to be a wonderful gift . thanks.
I love it!😍 I have been using it for several days and I have tried to tous the supports. The machine works perfectly: both with the capsules of the brands and with those of their competitors. I highly recommend her and the seller. Delivery has summer extremely fast and very well packed. I'll give 10⭐If I had the possibility. This machine has everything of great!🎇🎉
Good product already tried makes good coffee excellent I am satisfied thanks
Quick delivery, thanks to the seller. Experiment and back comment on it.
Works fine
Beautiful and
Excellent Product well packed all the correct accessories and guide in Spanish, and it has arrived very soon.👍☕
Perfect, works well and makes very good coffee
Very fast delivery. This is my 2 Second Order. Zehr satisfied
The machine is incredible! First of all, the exterior is beautiful. I chose the white one. Really beautiful. Secondly, how it works. Very very easy to use. I will be using the ground powdered coffee as we don’t get capsules and K-cups in my country. The places they are available at are for a very high price. The machine brews it very simply and fast. The aroma is incredible (of course that also depends on the type of coffee). Thirdly, the delivery was very simple and very fast. Extremely happy with the product. Thank you HiBrew!
Small coffee maker, but large by quality Excellent coffee Hoping it will last
The product arrived super well, although my wife regretted because they did not send her a capsule included, it is very worth asking for it with the accessory for the milk, of very good quality and very practical.
I highly recommend the machine, my order was 19th October and I received it on 21 shipped from Saudi Arabia 🇸🇦
Coffee machine, impeccable, works perfect in the espresso I tried and the versatility of other ways of making coffee as capsules of different types. Good designe, elegant and little space and very good price, recommend.
Everything was great, I 'd like to thank you very much
The product is excellent and fast in coffee making and shipping is very fast
The condition is excellent and I have settled on multiple devices and it is very easy to take.
Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic Fantastic
Wonderful wonderful
Arrived fast. The machine is fantastic. Warms up very well. Good Purchase
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