Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loving my new smart watch with all its accessories. arrived in good time and promptly. great service.
This is the first watch i bought in china，good good good
I ordered without GPS. Well, that was my mistake. The watch is fine.
Very well, everything is beautiful, what a wonder. God bless you, the best.
Great item. A must have for daily use
It looks like a great watch, not only because of its size but also because of its features. Now I will follow up to see how it goes.
Everything is as described. Looks very good. Easy to read and operate.
Good quality, only the delivery could have been a bit faster, but for this price it's a good smartwatch.
The watch is great
great watch
Item in good condition, met expectations, shipping and delivery on time, as described, you can receive and make calls, I've been using it for a week and the battery is at 40%, so it has a good battery life.
Excellent watches have a high-quality appearance and are easy to connect to mobile phones. The included metal bracelet is very beautiful, and the watch supports raising the wrist to light up the screen.the voice assistant connects to the google assistant on the phone and allows control of the smart device. There are a large number of screen display options, and there are also many sports modes. The watch can locate mobile phones and bracelets. Overall, this is an excellent watch.
meets expectations
Very top-notch product
Everything is correct
So good
It's better than I expected.
It is very beautiful and elegant, with high quality and long battery life. Today marks three days since it arrived, and i haven't put it on the charger yet. It arrived with 90% electricity. After three days of continuous use, the battery charge is now 70%. It's also waterproof. Everything has been tested in the best condition. It's great. I recommend buying it. It meets the purpose and meets my needs. I'll comment back after two or three weeks. Thank you.
All ok
It's okay.
Excellent and long-lasting batteries. I have been working for about two weeks and still have half of the battery. When you reach your goal, it will warn you of calories or steps. My watch fell to the ground, but its screen was not scratched. This is the best watch investment i have ever made.
Very nice watch!!! Everything is TOP!!! Only the sleep function doesn't work every night.
Excellent watch works very well Unfortunately, the order states that there is Hebrew support, but there is no option for Hebrew, and it's a shame because I only ordered it because of the Hebrew support.
Good.. but have no always on display
Works very well, high image quality, sounds are also okay! The stainless steel bracelet is not a revelation, but for this price, it's okay. The battery lasts quite well - the watch arrived yesterday, i used it a lot for settings, games, testing, and still have 70% battery left after a day