Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is in branded boxes, plus additional straps for fastening. In the box instructions (there is no Russian, but everything is clear), an additional battery and one more has already been inserted into the smart key, the key itself and a small leather strap for fastening. All super. The application was installed, the key was determined without any problems, the key is piling, I would like to be louder, it is determined on the card. The phone is also looked for using the key, notifications come. The device performs its function.
PERFECT.
This works well. Had one before but this one has improved.
Okay, but it's very expensive, they 've gone over the price.
The store sent quickly, received also quickly. Its functions perform well, Bluetooth works steadily, false positives, there was no. In direct contact meters 50. The application is Russian, everything is clear. Thank you.
It was about 500 meters away, there was no signal loss. In general, a useful thing
IPhone Apple tag Galaxy tag much good Korea support callus remover
Fast. Works. He was legit right away. Annex on norms Russian. Opened only "black", so it's not black, no bullshit! Something brown. The complete strap is not reliable, but the store put two braided, with a steel ring. The second for a gift took, I hope there is all the rules with color.
Arrived in 15 days. Outdoor it feels very durable to, only the inner surface (plastic), knatscht slightly.
All ok, excellent connection. Thank you so much
The trophies are folding with a bule of pinkequity, viyvalo between 3 and 5. All right, all right, all right, all right, all right. I'll give you a little time, I'll write here...
Great keychain!
The goods arrived quickly, the product is according to the description. I recommend the store to all good luck.
Cool thing
very nice and loud enough to find whatever you put it on. the app is very easy to use and its a proper app not like the other one i had. good buy and worth it. thanks store. p.s it comes with a holder and 2 batteries one already inside. thanks.
Fast delivery, no comments. Everything works
Exelent product.
thanks
speedy shipping , thank for great product
Bon achat. Merci.
Сделан очень качественно. Выглядит стильно. Легко подключается. Полностью всеми функциями ещё не пользовался, но те, что попробовал работают отлично.
Many settings in the application that you need to download after scanning the QR code. Quickly connects and after installing the necessary permissions works like a clock. The ability to connect several keychains to the application is a big plus. Also if you forgot where the smartphone is, you can find it with the help of a keychain. I recommend to buy those who constantly experience problems finding important things :)
ok!
Fast. Everything works
Device delivered fast. Well packaged. Look nice, modern design. Quality instructions for quick start &using (brochure). The installation and connect to BT with App easy & simply, user experience from operation very good. Incl. gift (keychain). I can highly recommend. Love it.