Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch arrived quickly, well-packaged, everything intact and safe, the set is exactly what I chose, won it for 1 cent, many thanks to the seller, excellent product with many functions, I liked everything. I wish the seller excellent sales and wonderful reviews. 😊👍
This smartwatch is a perfect blend of style and functionality! The design is sleek and modern—looks way more expensive than it is. And the 实用性 (practicality) is top-notch. I can track my steps, heart rate, calories, and even see the weather—all from my wrist. It’s super easy to read, even when i’m on the go in the car. Whether i’m dressing up or keeping it casual, this watch fits right in. A total win for anyone who wants a good-looking watch that actually helps you stay on top of your health and daily stats!
This smartwatch is a swimmer’s dream! I’ve taken it into the pool multiple times, and it handles water like a champ—no glitches, no water damage, just perfect performance. The display is clear even when wet, and all the fitness stats (steps, distance, calories) are spot-on. The build quality is tough too, feels durable enough for any aquatic adventure. If you’re into swimming or just need a watch that can handle splashes without breaking a sweat, this is the one!
The battery lasts over a week with regular use, which is a huge relief for frequent travelers.
You don’t need to bring a mobile phone with you for morning runs. The dual-frequency gps records the track independently. The pace and distance are as accurate as professional running apps. Training review is super worry-free.
Multi-star collaborative positioning can provide stable positioning support whether it is urban running or off-road adventure. I'm very satisfied
You rely on it when there is no signal on your mobile phone in the deep mountains. Beidou + gps dual-frequency positioning is super stable and displays altitude and climbing data in real time. You will never get lost when you return along the original track.
Received in excellent condition. Very serious seller, i recommend.
So far, its battery is very durable, the watch is waterproof, and the speaker is well made. The sound during calls and listening is very clear, and the music sounds very loud.
Smartwatch meets my expectations. Lots of options and the app works well. Due to my sport, running, the data i need works, heart rate, distance (km), duration (time), and the pace (speed) you run. Not yet tested if it works with strava, but already connected to strava, so now we wait to see if it really works! Battery life very satisfied, after 1 day at 86% on my setting, so that's personal. Had the smartwatch on all day, including at night.