Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works. Looks good.
Perfect shipping, I don't know if it works because my phone is dead.
ZBS
I bought a wire-free charger. Works Super, cool glow at night.
Somehow I did not immediately make it, but everything is cool already. Super charging
Works well so far, although it charges rather slowly.. Charges both iPhone 11 and Galaxy S8. Arrived reasonably fast.
Everything works fine. The mobile phone is charging. Shipping fast. Sent 05.05 received the parcel 19.05
excelente qualidade!
good product
I did not receive the product. The product was shipped quickly but there was a problem with the post office of my country. The store was very understanding and was patient following this period. I was finally refunded. Thank you. To the next
The parcel came quickly, everything works fine. Thank you!
very good quality
Top goods!! Works flawlessly :)
Normul. It was necessary to take a powerful. 3 hours from 0 to 100% Samsung S20 fe.
Very good I arrive very fast
item did not work, store did not ship new nor money back
Small, neat, almost identical to the same charge from kuulaa most likely collect in one place.
Everything came out, well packed, works.
Ładowarka działa bez problemu. Szybkość ładowania mogłabynbyc większą ale wszystko w jest ok.
A good device, very neatly made, 100% corresponds to the description and photo! Supports fast charging Delivery super-for 15 days was delivered. The package completely protects the device! It's just a box. I will order more! Seller recommend!
Mega fast delivery, respect to the store, Samsung 10e charges on Hurray, I recommend
Arrived working perfectly, sorry not works on my phone and for this reason have resell
Works with its wire, from the Apple wire does not work, it came in a week
Charging is not bad. Gives out 11,5 Watts. Works with both P30 pro and haylou T19 headphones. Through the phone case does not work. But for this money-worthy!
The store very quickly sent, everything works. Recommend