Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am so happy to get my self this product of kospet m3 ultra. Is the powerfull machine and it makes my life easier. When i go to sleep it monitors my vitals ,and the hands lift up feature makes me happy,the amolet screen is bright even if is on zero number ,this watch is a bargain , and i am happy that i bought both m3 ultra and t3 ultra ,and i have paired them both ,and i wear kospet m3 ultra when i go to work,on week ends i am a t3 guy. Telephone calls are clear nicely even music etc. The watch is little bit heavy but the hand will get used to it,the other feature that i like is watsaap messages and other sms notifications ,they pop up on my huge screen very clear . As a sports person my watch is also compatible to my work outs tracking fitness app of my vitality medical aid app. My favorite feature is find my phone ,as the 50 year old dad i often leave my fone and not know we're i have put it ,the this time i just leave my kospet connected to my smart fone then i am able to track it . .
Didn’t get item but got a refund
Super watch....quality price ratio very good
Excellent product, 100% recommendable
Very good watch,nice color display and express shipping
Have worn for a few days and no issues, battery seems good. Connects easy and fast shipping from seller.
Great product, highly recommend
Honestly, it is excellent for the first day of use
Super fast
The watch is beautiful and its quality is a hero, and the same program is professional and organized, but I did not like the orange color in the watch buttons. I wish it was black.
Very good product, excellent quality price ratio
Super watch, multi-functional
conforme a la description
It is light but the quality is very good
super
Good product, waiting for response from the seller for a link detail.
Very nice watch
The watch was received in perfect condition. Works well and the quality of the watch is exelent. I love functions. Recommended 100%.
My daughter for the year, all good and all the same, having made a charge at the top of the capital, and there was a zvery charge of the Chim and the buv of the rozcharting of the equipment.
Works decent just missing the gps navigation feature
The old seller. watches came to the firm.
The watch works incomparable, the battery holds for a week, I advise all this seller and store. The seller is very sociable.
Very nice watch really fast delivery 13 days, thank you very much to this very responsive seller, product well packed and high quality, I recommend this seller💯
I just received the product and I have a very high expectation to test, I have not yet tested, this is just a presentation, but from what I have watched in videos, it seems to be a sensational smartwatch, AMOLED screen, integrated GPS and more, the presentation of the watch is impeccable, beautiful, Now just watch its features and see if the app is good, because for me it is essential to have a great app, to marry the watch! Order arrived ahead of time and thank the seller for your attention. OBS: I made a suggestion for the manufacturer to update the watch and the app, including GPT chat and artificial intelligence, as I know it doesn't and it would be amazing, full smartwatch!
I received the product yesterday, it is how it is described and using it is very easy, we will use it to be able to check how the metrics are going. So far happy with the product. Recommended