Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great material, I will buy again. great material, I will buy again. great material, I will buy again.
I like crazy car. I buy it for my son and in the end I play more me than the baby
Great Machine
It's very good.
It's very good.
The quality is average, the remote control is playing, the buttons are not always the first time
Totally crazy!!!! Too cool !!!
In 4 days in PFO. Snatched in the catch. Well .... really? It's too small. Before that won similar coins. But she was 2 times larger. And constructively somewhat different. But the point is the same-both are stunt. To be honest, I don't even know what to say. So people in the reviews described it well already. And I, perhaps, fully agree with the criticism of those who responded! Danil m described everything well. Well, some others. So I see no point in repeating. And I didn't test much, to be honest. I think to either sell or give at all, Vol. K. Very miniature. People also added a lot of common photos. So I decided to disassemble it (carefully) and add pictures of the insides. Joystick, cars. I don't know .... in fact, 500 rubles is her red price!!! While it's all on this. Maybe I'll be back in addition. All the world!
In 4 days in PFO. Snatched in the catch. Well .... really? It's too small. Before that won similar coins. But she was 2 times larger. And constructively somewhat different. But the point is the same-both are stunt. To be honest, I don't even know what to say. So people in the reviews described it well already. And I, perhaps, fully agree with the criticism of those who responded! Danil m described everything well. Well, some others. So I see no point in repeating. And I didn't test much, to be honest. I think to either sell or give at all, Vol. K. Very miniature. People also added a lot of common photos. So I decided to disassemble it (carefully) and add pictures of the insides. Joystick, cars. I don't know .... in fact, 500 rubles is her red price!!! While it's all on this. Maybe I'll be back in addition. All the world!
A very funny thing! Satisfied with the purchase, thank you very much to the store!
A very funny thing! Satisfied with the purchase, thank you very much to the seller!
Delivery 10 days, the quality is excellent to buy I recommend
Everything works, thank you. The product was purchased in the catching moment. Sent immediately, it came quickly. I recommend it.
It is difficult to manage, but the children liked the toy so normal.
Great car, everything works. Continuous happiness for children. Came to the Post Office quickly, in 1 week, today we received it. Thank you seller!!!
Great car, everything works. Continuous happiness for children. Came to the Post Office quickly, in 1 week, today we received it. Thank you store!!!
Cool! The machine is a beast!
Cool! The machine is a beast!👍
Everything is fine, but the car is very small
Everything works, the children are happy.
Everything is great except for the charging cable. Wish it had a USB port for charging instead of the dedicated charging cable. Overall, I am happy with this product as it does exactly what I needed it to do.
We will love the delivery very quickly. Repeat
Disposable toy. Worked for a month
It came to Me in very good condition, it is smaller than I thought but it is very good👍
It came to Me in very good condition, it is smaller than I thought but it is very good