Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The machine is cool and the speed is crazy worn quickly. The charge is not enough for a long time. In the car is a battery, and in the remote 2 AAA batteries format. In the comments write that there is a lot of marriage, this normal remote on WiFi catches the signal to the bottom, the connector does not seem to hold out. It's OK.
That cart cool, small but crude, several maneuvers, very good
It looks tough, I didn't prove it because it was for gift, if I checked it had all its pieces
мега быстрая доставка, всё работает, рекомендую, спасибо огромное
Cool toy. For a change, I recommend running it in a children's or a large bathroom (dry). You can do different tricks, imagining that it is a snowboarder in the hafpipe rolls)
Very cool, fast, good battery, good controls, my son, arrived super fast and well packed, worth
The machine is super. For 13.88 can take
Well received and works very well, my child is very happy, thank you
Top Real
Great toy as the description, working perfectly
They look good material and jalan very fast are amazing, just wait to see its functionality after use time, recommended, look better than in the photo my enchanted child.
Доставка супер долгая, два месяца в Минск, чтобы приехала посылка. А машинка крутая, на зарядке от USB, что является ее плюсом, не надо вечно менять батарейки, быстрая, скоростная, сыну 2.7 играет каждый день пока что
Yego very fast Thank you lack to prove it
заказ шел в Киев примерно 3 недели. посылка не отслеживалась . машинка заряжается , пульт на батарейках . правда на долго самой зарядки не хватает . но работает супер . я в восторге
Very good. Delivered in 1 month.
Super
Everything as in the description, works, I thought a little more, as a gift to my son probably...
More than great toy for kids.
Very smart machine, it's not easy to control it, it's a pity you can not adjust the speed. But the machine is good. Children are delighted! We'll have to order a couple more.
She is tiny, but flies as it should. To control it needs a square area of 200. In a small room is not comfortable. She's very good. In principle, cool on the street to chase
a little hard to get used to, but once you get it runs great
The baby is happy. All is well. The goods arrived quickly.
Funny machine. Sending from a warehouse in Russia.
The machine is extremely smart, because of this almost unmanaged. Plus, it is worth considering that the control is similar to Caterpillar technology. That is, the left joystick is responsible for the left side of the machine, the right, respectively, for the right. Initially, the machine did not work well one of the sides, that is, sometimes the machine was inserted on one side, with a characteristic sound of sliding gear. The razor of the machine showed that on the motor of this side the gear was set too deep. After adjusting the gear position, everything works fine.
She's super.