Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
genial
Very small toy. Really zoomy
genial súper divertido y el envío súper rápido
Excellent car, the children liked very much, although the view is quite fragile.
I ordered 2 cars of blue color and green. Blue works Super but the green came discharged does not charge and does not work at all ((AliExpress returned the money for the Green
Very cool! My 4 years loved. Good for children because is not locked corners. Battery hard enough and not delay to charge.
Великолепно, шустрая, дочка в восторге. супер быстрая доставка.
Fast delivery, excellent product. My son loved it!!!
This is soooo cool
고양이장남감.주문후13일.동작잘됨.ㄱ ㅏ ㄱ ㅕㄱ ㅂ;싸단생각.리모트컨트롤러배터리넣는홀더헐거움.충전중.
잘되요 아이가 좋와해요
The goods are delivered Super quickly and-Courier. Well done! By Machine: unpredictable trajectory, vector movement changes after each stop or attack on the slightest uneven. My interest disappeared in 2 minutes of management, how quickly the interest of the child will be lost -- let's see.
Very good. My son.
seem good quality.
Fast Machine
The goods were delivered wrong there. I didn't. The money was returned.
The machine came 3 days after the order, very quickly. The child is delighted to squeal (he is 2.4). The machine is very noisy. The battery lasts for 10 - 15 minutes of constant Drive, charges for 15-20 minutes.
Produto chegou adiantado. Muito bom! Meu filho adorou! Eu também! Já estou pensando em comprar outro!
Niece try bought the I have fun in ㅋ
Price contrast nicer Make you satisfied
The product corresponds to the description, the shipment is done quickly, it arrived within a correct period. Nevertheless the toy is defective, it no longer load since the second use. It may be a little fragile... too bad
Great toy!!! really cool! very recommend!!
The machine is working, though it came in a mint package. Delivery fast for a week. Seller respect.
great store
Thanks for fast shipping