Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product same as advertised. Arrived in 16 days after purchase. Still have test.
Very cool. Delivered quickly.
Ordered 7 took on September 22 from the new mail. Data about the movement of the parcel in the annex Ali was absent. The goods are very satisfied. Quality is super. Batteries for the remote are not included. Port for charging tight in the typewriter. You need to carefully insert the lace. The machine is small, but very sharp. For a gift to the boys is the most. Packed goods compactly in a box. I was pleased.
Cars are good, children like. They are mad))
First, it was shipped instantly! Received quickly. The RC Car is nice, the controls are a bit hard but it's a funny little thing! It entertains both our cat and our son :-)
You haven't given me time to prove it, but it's but it works properly. Very cool.
It came in 3 days, in a neat box, everything works, the machine is fast, everything is fine
Kind all time!!! The machine is super sharp, delivery by courier mega fast! But as it often happens, the quality of delivery failed... The packaging is covered with some kind of chemistry, crumpled. Externally, the machine was not damaged, but enough for 2 days of use, on the 3rd day humming, but does not go ((( Issued a refund, 80% cost. Which was the cause of the breakage, I do not judge.
This toy car is just super, fully matches its description. I bought it for my child, in the end my wife and I play with the car, the child will have to buy another one
Shipping fast 왓. Work well. Cat Toy for road 삿 be curious for many children were.
The machine Super child 1.4 really liked it and we too
Everything is in order, everything works, the toy is cool but it is necessary to get used to management
Not a machine, but some spider on wheels! The child is delighted!
1. shipping genuine red Rayo 2nd. product has been poor for the store in Savin quickly to hanged again won by new product Oh 3. product size is small and incredibly quickly or wallet. Child full pleasure and happiness to you. S. seller monk thriving business please Thank you very much.
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Funny machines, smart, small in delight.
Delivered in 7 weeks. Corresponds to the description. The box came a little crumpled, but inside everything is whole. Inserted the batteries in the control panel (do not go in the kit), turned on the machine and the remote-everything worked) the machine is cool, bright. Control intuitive, but to control the speed of movement you need to adjust.
Strollers are very nice. The kids really liked them! They're here fast! Thank you the store
Thank you! Very good toy and quality ordered a third machine to all his relatives. Everyone is just delighted with both adults and children!
Very entertaining, works very well, good product, I highly recommend.
Super. Thank You
Alles gut. 6 Tage bis good old Germany.
As advertised, very fast.
Product conforms to the description. The car is small but very fast, to see wear. Fast Delivery (about 8 days). I am satisfied with my purchase.
Excellent store, good, quality goods .. I order not the first time) children are delighted