Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Car control is very complicated for a child coming quickly
Small but funny.
Thank
Good item. Arrived home in 24h. Recommend.
All right, fast delivery, fast machine.
The product well but the controller is no way to turn it off which every time my daughter wants to play I have to put batteries on it and every time she doesn't play I have to remove the I don't wear it out Batteries which money in the trash because they sent it home in less than 24 h but now to return it tell me to send it to China to cost you more return than your own item better not buy ooo Suerteeee.
The car is practically unobtainable, but it is great entertainment for the Pekes. My four-year-old daughter doesn't stop giving all the buttons and the truth is, she enjoys a lot. You don't expect to do "purposely" lollipops.
kids looove it!
very good product. the kids play a long time and the battery is strong. also because of its functions it doesnt get stuck in places.
Great cars! Only delivery 2 month :(
Crazy flea. Fast. Jumping. Going in a chaotic direction. I didn't learn how to control. And I think that's hardly possible. But joy delivers.
Best indestructible toy ever suitable for all ages easy to charge and use
Very funny as described very happy.
Cheerful thing))) children are delighted, laughed all evening)
Balding machine
Fun toy!
Small size, but super fast, fast shipping.
Fast shipping and according to description. Seller recommended. Repeat the purchase when it is necessary to know the delivery times more than suitable.
Très bien
Super
The order came through the polyor of the month, packed well, all that is indicated in the kit. I checked it works fine. Recommend.
krásne, super, dakujem
Great Machine! Very noisy! It's easy to manage hard enough. On the remote are 2 buttons: forward and backward, as well as 2 joysticks, which are controlled by rotation. Only 6 buttons! Note that the remote need to install 2 AAA batteries (in the kit do not go). The machine is discharged minutes for 10 active games, charges 20 minutes. In general, everything is super!
Good quality product, does exactly what promises, like, my son also liked.
Hi via przyszłą within 3dni ie very fast. Everything was OK nicely packed. Baby is satisified and happy. entertains the samochodzikiem daily. Recommend salesman and its goods