Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In working condition, delivery 15 days to Dnepr.
Great car. Grandson is delighted!!!! Long delivery
one of them came defective, but the store was very responsive and replaced with new one
one of them came defective, but the seller was very responsive and replaced with new one
The car is working, the child likes it very much, thanks to the store, arrived two weeks ahead of time, picked it up in five
The car is working, the child likes it very much, thanks to the seller, arrived two weeks ahead of time, picked it up in five
Hello! The product is excellent, fully as described. Everything works. The child is very satisfied))). Delivered quickly. Thank you
Great toy baby satisfied! thank you very much!
I got the car already managed to play))) very small see the dimensions in advance. Will fit on the baby's palm. Does not drive very fast in the remote control, there are no mesynch batteries included. But the battery car is a plus. I advise you to buy. Took for a 900 with a penny
I got the car already managed to play))) very small see the dimensions in advance. Will fit on the baby's palm. Does not drive very fast in the remote control, there are no mesynch batteries included. But the battery car is a plus👍. I advise you to buy. Took for a 900 with a penny
Came quickly, the car is discharged at 0, recharged, everything works, it feels like it's just a bauble, as usually uncontrollable, a 5-year-old child will indulge, although you can find it cheaper
The delivery is fast, the toy is crazy, it is running back here, it is not clear how to manage, but it is cool and its 340 rubles. Worth
Great gift for baby! The car is not killing and long-playing. Charging quickly. Came charged. Is charged when the toggle switch is turned off on the machine. The control is very simple, the child 4 years old quickly got used to it. Of the minuses, the machine is low and can accidentally go into the gap of the sofa or closet). The delivery is very fast! The price is great!
Small, but cool, drives fast.
Cool car, virtual fantastic tricks. Active robot 15-20 hp
Cool machines, though the control is tight, it's not easy to turn in the right direction...
Corresponds to the description in the picture, in reality I would like the size of the toy to be larger, a very small car, in fact, not worth the money.
The discharge came completely, it seemed to hold the exercises for two days, but they didn't play too much for a gift. Very playful, you won't be able to roll smoothly, like a grasshopper jumps, probably for tricks or have a large area to accelerate. The tires are soft, generally the toy is cool.
A great machine, we take the second one. The first was another model. The cat is just delighted. The first one broke the on-off lever (flimsy). Worked for two years. The battery is high-quality, enough for an hour of play. Satisfied with the purchase. Recommend
Great machine, it makes great tricks, but it is small!
The machine is small but runs fast. Management is so-so, exactly and does not go straight.
The office is full of shit! But it drives very quickly. Small in delight!
Everything goes, only chaotic
It came quickly, discharged, on the joystick lights 1 check box, but in general, the ZBS
Excellent. Baby's good. Mad Ant logic control does not fit. Thank you.