Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All norms work. He's jumping fast. I was interested in 42)) the child for three years bought let's see how it will be)
The machine is just a gun, a race, a helicopter)) the speed is just a bullet) the child really liked) so in 4 days brought to Moscow
The toy is very funny, delivery is fast, I recommend the store.
Bought a nephew, probably like it. Everything works. Shipping fast. It's a pity that I grew up-I would buy more for a dog-he was interested in much
It got intact. Charges from phone charging. For active children is suitable.
It's small but it's great works great and super fast, and the best works with battery!
Very bright, assembled very high quality. Included instruction manual and micro USB cable. From the minuses-a flimsy soldering of the port of micro yusb, which broke off with the cable when extracted after charging. I can recommend to bend inside the legs for fastening this cable, so as not to cause load when removing, because it is inserted intentionally
Very smart. I 'd say it's too much. Management is uncomfortable and incomprehensible. In the apartment if you run-the car "beats in the hysterics." I never learned how to control it.
Arrived in order early, the box not came mixed. Enjoyed.
The speed of delivery pleased less than a week. But for the quality minus. I ordered 2 cars. One gets a drive. The second button on the remote does not work. Pleased with the connection. Both machines can be controlled at the same time. That is, each remote is suitable only for the machine from which the remote ..
She is really very small and yurkaya
Cool))) yurkaya
Just input to charge very weak.
perfect
Cool toy, sorry small)
Cool machine-crazy) quickly drives to the control you need to get used to
The child is very pleased. Bright, very good in the apartment, nothing will break and itself will not be damaged
Very fast and hard to control. Q train to have total control of maneuvers. Kids Fun. Battery just fast.
The machine came without visible defects, the only problem, it does not work for a long time, for some reason it does not respond to the remote, it is necessary to disable and turn the button I have not spoken to the store yet
Delivery very fast. The product will still be used (children's gift for days).
It came in less than a week. Good quality: main body metal, chassis plastic. Very noisy after charging in 20 minutes. Over time it becomes calmer, but still sharp. Let's see how it will show itself further. The kids are happy.
Came contact in USB input even more will make the test came discharged
Great store tested and works all perfectly ...... can buy I recommend 10 days in coastline sao Paulo.
Great Toy)
The cart is fun for kids. This is the third buy. Delivery in 12 days.