Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fun great car. Love it
Good product. It takes only 2 and a half weeks to arrive.
Everything is fine, but very quickly sits down. Before the child can play for 10 minutes and you need to run to charge. Very not convenient
The machine took a long time. Buttons fall on the remote.
Delivery from Russia. Bright, half charged. Best store!!!
A good and mega-Mad Toy, quickly charged and quickly discharged, for the evening of the game with the son took out the machine twice, one gear on the motor did not move and. On the joystick of the bay one button, also completed the dull Chinese casting, and so interesting
Good Machine. Everything works. Very sharp.
The machine is bright, the child is satisfied. I recommend the store.
Cool machine. I hope that children like it.
A cool toy, almost nowhere does not get stuck, on this with control managed, a small child 1,5g
Cool machine. Really like a flea moving, fast.
Small, but very cool.
Everything came on time, the machine is excellent.
I ordered it on June 29th. On July 18, the parcel arrived at the point of issue in Pyaterochka. A wonderful machine: it is small in size, made qualitatively, drives quickly, flips. The price is nice. I am very pleased with the order. I recommend the goods and the store.
Cool machine. Chase fire
Everything works! Thank you
The quality is cool, Perfect thanks!
I love it
Super Toy, the quality is excellent, you need to buy 2 fingers in the remote (joystick) things the machine performs much cooler than on video promotional! Charges for ten minutes, a half hour, this is while the first time of operation, can Akum be overrun. Delivery sdek faster than promised for a week! Recommend!!!
The machine broke down on 3 th day of use. No more charging!!!
Battery capacity at least gold addition charge ㅋ ㅋ cost only family.
Excellent for your money.
Very good
The machine is just super, my cat and I really liked it. How long will serve not yet be known. Considering that the previous cars worked about 1-2 months (
Fast and high quality.