Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With a coupon it turned 910 rubles. Very sharp. Does not have time to turn around, sidewalls with wheels turn and the Machine bounces. It's uncomfortable to turn. Bad design. I have been using cache services for a long time and already saved several hundred USD! Return cashback with each online purchase, do not lose money! I recommend this service (replace _ with a point): bit_ly/cashback2me
Behind this player, the queue stands, I do not understand why, in fact, microscopic and stuck in the holes between the floor and the refrigerator, the sofa, the charge keeps very bad. For comparison, I took an analog, but it is twice as much, the battery holds longer and absolutely nowhere gets stuck. Description is accurate, but I do not recommend buying it.
Fast shipping and very happy the child, car really small but thug, super fun.
I am very satisfied with the cart. Arrived well ahead of time given by store. Recommend yes are Congratulations soon buy other models hehehe.
Machine class
The description is perfect, but it came with a small problem, only 1 set wheel rotates, could not work properly. Would be possible to exchange it?
It came in 10 days. everything works clearly. the machine is super.
The machine is charged, for the remote you need two Pinky batteries. Everything works.
Everything is fine 5 +
I having been charging this for over 3 hours and the red light is still on. unplugged it and put it on but it didn't work. I demand a refund for this or a replacement.
The item corresponds well to the descriptions, delivery with a reasonable time, comfort packaging, the store is well available in communication. We are very satisfied and suggest you order this item. Aliexpress good price, guarantee the purchase and I prefer Aliexpress than Amazon, wish or...
Machine fire! I took a small one for a gift, he is in the east, and I periodically pour it myself) I have a lot in the wheelbarrow, nowhere gets stuck, the only one is
Bought for the pussy, very fast difficult to control but she has fun
Everything is very wonderful, the machine corresponds to the description, ride quickly. In the kit there are no AAA batteries. Came to Moscow three days before the door. Seller Thank you! Recommend.
First day, everything suits! Packing quality, bought of course more expensive now cheaper
Cool cars. Chased like a madman. Charge only in the off state, if left on, no charging. For the kid, great entertainment. The tablet is now not in favor, we turn it on now only when both our machines are discharged. The charge is enough for 15-20 minutes, then 30 minutes to charge. We bought a green four-wheeled and blue horn. Cars behave completely in different ways, do different tricks. The store sent the order the next day, but drove the order to Kharkiv month. I'm happy with the purchase, maybe I'll buy a larger collection of these machines, which is sold in the same store.
I can't say much because it's been a gift paw and until they give it to the child I won't know if it goes or not. va
Cool machine. The truth has been waiting for her for almost 3 months, but the son is happy.
Product as described, great functionality and high quality. Fun!!!! Shopkeeper concerned with the quality of packing and shipping, came very fast.
Shipping fast. Courier. I ordered it for a gift.
The child is happy, ordered another one for the game together
Delivery is fast, everything works.
The machine is cool. Fast as a ride. And in discharge and battery charge
КАК ВСЕГДА НА ВЫСОТЕ.ПРИБЫЛО БЫСТРА.СПАСИБО ПРОДАВЦУ.
Everything is super, the machine is excellent child satisfied.