Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is better than the blue one, really cool tricks. Best to buy them in pairs for fighting.
Is the second time buy! I am very satisfied!
So far everything ok. It's for a gift. I'll tell you about the operation later.
Machine-monster). The baby is happy. Delivery was on January 10, but came a month earlier. Just for the birthday). Thank you store.
The cart is very crazy show!
The machine is not big, bright, complex (there was no Opata) for very small is not good.
Child Christmas gift acid Sy like hadn't Wish army. Thank you very much.
Tested and very good
good
Got, looks great, the price is cool on Black Friday. Delivery is super fast) how it works, will later check the child, took as a gift for the new year)
My nephew loved the cart cart is very true to AD, I liked it so much that almost my nephew lost KKKKK.
Very nice look good quality for the price. Hard to handle that if ajjaj catches green and blue.
Cart description, very top, this is for my nephew, but found so fun Q will buy one for me KK
Super Machine, very cool. Quality is good. The store sent very quickly.
Aún no lo he probado pero tiene buena presencia
o carrinho é show, gostei de mais, meu guri se amarrou!
Open Packaging came, but came as pictured, my son. Like really worth it.
Very small, well built, like cool
Alien goods 4 days before the belg-Koy region checked everything works. where the charging on the typewriter switch. immediately did not notice.
доставка быстрая, все работает , ребенку нравится , рекомендую , спасибо .
Everything is complete. Great delivery. I'll try.
Cool, I'll order as a gift bought Ordered 11.11.21 came 22.11.21 fast delivery to Vorkuta!!!
The machine is just mad cockroach)) rushes shustro, the response to the buttons is adequate, goes everywhere, the quality is normal. Let's see how the operation will show itself. Malishi will be satisfied) melkovata ..
A good model, everything works well, only a cord for charging is included.
MOS. area in postyatina in 5 days, cool car, the child is delighted.