Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent everything
For this price, it's very good, a bit heavier than I thought, but I'm positively surprised by the battery.
Super
Top quality watch
Love this watch
Not bad overall! The size is mainly larger compared to the first T X. Regarding the accuracy of blood pressure measurement, it's difficult to say specifically, but the readings on X1 and X2 were different.
Great value for money! Looks good and has a very bright screen. It does not have any fancy operating system like in google or ios but does the job, tells the time and can do basic timers, alarms, etc. Extremely customizable in terms of settings and has fantastic build quality. Overall, recommend!
Wow wow wow, I fell in love with it as soon as I saw it and please buy it, it's worth every penny. It's high-end and wow, it's truly a jewel. It looks amazing and its system is on another level, it's beautiful.
well-made. Blood pressure sensors do not deviate from traditional blood pressure meters, bought for waterproofness, but before checking based on...
Wow, looks great Very high quality
Excellent, thank you very much.
Very beautiful watch, very high quality! I highly recommend it.
I am absolutely thrilled with my new X2 watch! From the moment I saw it, I was fascinated by its unique and elegant appearance. The design is different from anything else I've ever seen before and really stands out. One of the things that excites me most about the X2 is its range of functions. It reminds me of the Samsung Gear S in terms of functionality, but it goes beyond with its capabilities.
No harm, no damage. The product was delivered to israel very quickly. Very beautiful watch. Well made.
It tracks my daily steps and workouts excellently. The battery lasts at least a week with regular use and charges very quickly.
The watch is very light and sturdy. It is light and comfortable to wear like a titanium watch. For this price, with these features and performance, it is an A+ among smartwatches.
Great watch