Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He's quite small, but my son loved it
Everything is super. Works.
The submarine works beautifully. Aconcelho first uses it in pool to have better control. But is very easy and responds very well to controls. Congratulations to the store.
better than I could have imagined. it goes up, down, turns, forwards and backwards, but it does it really well. we've used and charged it about 10 times now and holding strong.
works great!
Funny
The boat is well controlled from the console, the size of the palm. Therefore, to run in the bathroom is the most it. Maneuverable, immersed. Pop up, in general, the child has a full delight)
Well, it might have a better reach, though.
It's okay.
Amazing submarine quality. The command is standard but it works well. I'm so happy and my son loves it! The only thing is that the submarine goes all the way down, doesn't stay in a position underwater, or I haven't figured out how to do it. And the product came much faster than li estimated!
Cool
OK Super Merci
It controls very well in the pool
The remote is not water proof however the store was very happy to supply a remote for the cost of delivery . We brought a second submarine and the free remote was shipped with it . Both subs are great .shipping is very quick .
The submarine was greate and worked for more than an hour after the first charge until suddenly stopped working and didn't start working even after a charge. I got refund from the store (big thanks) and it's probably some random glitch.
wonderful toy, works perfectly if you follow the instructions.recommend.
Boat soup. Good quality.
Works best than expected!
arrive in perfect condition, but haven't been tested it yet. it looks very good.
Perfecto
It is very cute, the size of a hand and very thin, not expect something medium not, but I even prefiri size came because it is very cool to play in bathtub during bath, makes the game more handy, thought would have ultilizar pool, summarizing approved and recommend
Good toy!
It’s quite small but works great! My son loves it!
Everything is fine, it works, the boat is very small. Suitable for Bath or swimming pool. Great store packed boat (I specifically asked), so that came in excellent condition. Grandson, hope, will be satisfied
Everything is fine. Floats quickly. Me and a play.