Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's been more or less okay. The product is good and everything works. And I'm satisfied with everything! But the delivery was so-so. Not only did the planes not fly for a long time due to force majeure, but when they finally arrived in the country, they delivered to a completely wrong city, not the right address.
It works and is in good condition. It fit the GoPro 13 without any problems. There is a slight imbalance along the axes, but it doesn't affect its performance.
Perfect
everything works. I'm glad)
Product of very good quality, super well packaged, received in France in 1 week. I recommend this product for use with a GoPro.
The best handheld gimbal for action cameras, thank you, i love it!
Delivered quickly. It seems to be an original product. I watched the video instructions for connecting to the GoPro 10 camera and downloaded the app. Everything works.
I highly recommend it, it's very good and arrived quickly.
The item is as described, it arrived in perfect condition.
Friends, there's no point in describing the stabilizer itself - reviews can be found on the internet. Great item - exactly what I was looking for, all functions work. Took it for GoPro13. This is the first time I've had such issues with delivery. Delivery date is October 26th. And today is November 30th. I was already desperate - well, I think I'm done... But! Today there was a call from SDEK and it was delivered to my home by courier. In general, everything arrived in perfect condition, the packaging was intact, as was the stabilizer itself and the accessories. As the seller explained, the delay was due to problems at the Belarus-Lithuania border. Thank you to the seller nonetheless! Everything is fair...
item exactly as described. package intact in its original packaging
The product is well-made. However, there are some areas where it doesn't function with my action camera. The camera itself might be old. I will buy a new camera soon. Also, this product does not come with a camera; it's just a command joint. Still, it has value for purchase.
Working really good, even holding insta360 ace pro 2, because i read the first generation doesn't fit in so it will be fully locked. The second gen ace pro goes in a little hard but all the way so it's safe
Everything is fine. Works well with my DJI Osmo gimbal 4 camera together. With suitcase.
Item is really good & well made.
Good quality
Works great
Great grouchy. Great price happy days
Very good quality
Delivered in 8 days! Everything is cool, checked, everything works! Thanks to the seller!
Received everything stated on the website, the device works.
Excellent product 100% recommended.
Great deal
everything is fine, but the plastic smells a bit...
Ok