Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. Sooo good. Arrived to Peruvian very fast in less than 2 weeks. Works perfectly with my GoPro Hero 8
all ok
The delivery is faster than I thought and I received the product well. The quality of the product is good, so I'm satisfied. I hope your business goes well. If there is another product, I am 100% willing to purchase it. Thank you for all the sale. Sell a lot.
very good
Ok
Great Stadium for this money. I use a month.
100% recommended. He arrived earlier than expected. Very good service.
It's complicated to carry. It could be easier.
super,works fine with osmo action
Perfect! 100% quality! Fast shipping. THX! :-)
Caution⚠️ Connections only with goPro I have dji osmo action fit well but too bad not control video/photo
todo perfecto como siempre gracias
Excellent
Nice
Заказ пришел относительно быстро. Коробка немного помялась, но, если вы берете на подарок, можно и без коробки, в принципе. В коробке находится твердый чехол, в чехле уже сам стабилизатор, кабели, тренога и прочие бумажки. Качество исполнения хорошее, надежное. Ничто не шатается, не трещит, не бренчит. Материал хорошего качества. Была проблема коннекта к GoPro из-за отсутствия вменяемого объяснения в инструкции (да и в быстром гайде тоже), но выручил интернет. Камера после выполнения необходимых действий сразу же приконнектилась. В принципе, для своей цены стабилизатор работает неплохо. Есть небольшие урывки, которые можно "вылечить" понижением скорости вращения деталей. Обратите внимание, что максимальный вес нагрузки у стабилизатора - 150г. Это значит, что не стоит дополнительно на камеру что-либо цеплять, иначе двигатель прослужит очень недолго. Приложение неплохое, предоставляет дополнительные тонкие настройки, но я с ним еще не разбиралась. В целом, заказом довольна, спасибо :)
The product arrived in good condition, it is as described, very well bought and the store responds quickly. Thank you.
The product came very well but a little hit, but it came very fast, as always recommended store for the world
EL PRODUCTO LLEGO EN 9 DIAS A LIMA, PERU. LA CAJA ESTABA UN POCO ABOLLADA PERO HASTA AHORA NO VEO NIGÚN DAÑO VISIBLE EN EL PRODUCTO! SE RECOMIENDA LA COMPRÁ!
So far so good, quite hard in use... But! I wish there was a button to hold the camera horizontally. But still ok... Is: P package came undamaged, but it was opened somewhere, maybe in customs office I guess. Estonian government likes to milk their citizen. Russia we are with you, China thank you!
good..
It looks like a solid and reliable product has its own case and just tried it seems to work well give additional evaluation not just the I will have tested in a more thorough.
Good product and good quality. And super fast shipping
Very good item works great
All right, it took a while, but I got it.
The gimbal its ok, used it a few times.