Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good price for this kids watch,Setracker is easy to use,kids play the watch well,i can turn on in-class mode at school.it's cool
Very satisfied with the clock. Seller put Stickers as a gift.Connected the program, the photo does, Geolocation shows, there is a SOS button, there is a remote shutdown, you can chart when the clock is disabled. Well, we're happy. That's what we figured out so far. I recommend definitely!
Very good It can connect 4G SIM GPS is accurate And Voice call is very useful it is so durable, I want to give 10 stairs
They came quickly, they look great
Nice Watch, gps so accurate! Takes time to figure it out,the store is so patiently to help us.now it works nicely
most cost-effetive 4g kids watch,good video call,accurate GPS location.They also send cartoon sticker as gift,it is really great
Received, delivery less than a month. I took it for my child's birthday,it is not complicated,great watch.
It came quickly!the watch itself is packed just great. Work well, easy and simple to set up. The child is happy.
Received 2 weeks earlier than expected perfect with all its accessories,like the packing,thanks.
Everything works well. Good quality.
Thank you for a good quality of the product and fast delivery.
All OK. There are no questions about delivery, they came in 2 weeks. The store, showed himself to be positive, in a set of additional sent, glass and children's stickers. The clock was turned on, everything works.Thanks seller.
everything is great, now we need to prove it. the shipping was quite fast and it comes very well packaged. It is for a gift and I think you will love it
Delivery is fast, the hours correspond to the description,we set it well very fast,it is easy to use,accurate GPS location with video call.
The clock is great. The son is very pleased,and he figured out control and settings. The phone was connected without problems. SIM card defined. 4G catches perfectly. The call is also working, you can listen to what is happening around it. The audibility of the companion is loud, everything is fine. I recommend the store, answers questions, very polite and good, helped with the function of "call back", with his help everything worked.
he is so happy to get this watch.
I ordered my friend, is working,The store is good, gets in touch
fast shipment,like the cute design,it's easy to use,my son can make call after put on the SIM.Setracker APP is good,it is super to get the 4g watch at such price,accurate GPS location.Super gift for boy.Thanks for the cartoon sticker!!!
An excellent clock, I set everything up through the application on the phone, my daughter is happy as an elephant! Thank you store!
Great watch. We arrived quickly. As a gift, they put sticker. Recommend for purchase
Excellent product, my daughter loved it!
Well-functioning watch,it is worthwhile to get this 4g video call watch this price,accurate GPS with call back function,also SOS call.Thanks for the cartoon gifts.
The clock is great, everything works.
Great packing,the watch packed well by box,like the KGG desgin.It's a good 4g kids watch,got it at promotion price,and the store is patiently to help connect the watch with APP.the child can call us at anytime,we can also turn on monitor to hear and GPS to track.Definitely recommend
We arrived in 2 weeks. The clock is cool, the child is very happy. Now calls everyone))) video communication, the sound is fine, thank you.