Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top quality, nice and modern style.
Excellent, I took it because of the comments and the product quality is very high
It arrived today and I tried it. It was very, very beautiful. Jack's face was a gift
Great product, fast delivery.. Thank you for Express
Very excellent
Arrived in excellent and good condition. Excellent quality
Best espresso ever. Great machine quality. Highly recommended. Thank you hibrew!
Sweet Fast Delivery
The most important thing is to take a press and grinding 5% and live
Pretty rrrrrrrrrrrrrrrrrand easy to use thanks
Machine was very well packed and arrived in record time. Operation is very simple, and the brew quality is excellent. The Grinder was not available in KSA and had to be sent via FedEx from China. This cost extra SAR 35. But the grind quality is so good that the extra cost is not a deterrent for future orders. Both Espresso Machine and Grinder are recommended.
The God is terrible Shreiteh offers 400 and on it with three filters two compressed One Shot Shot Shot Shot Shot and one unfolded Two Shot Jet with a tool is necessary to turn it open the tank after Chili red cover and tacked water with open stick Evaporation Dump water the machine is awesome and fumigation professional and extraction terrible determine the temperature of fumigation and drop the espresso and download time in short professional
Very good espresso machine. I had a few, this one the best.
E-1 E-2 is the cause because neither of them is red.
100%100
Thank you very much merchant I have been receiving the shipment and thank God it was a beautiful experience and thank God in terms of packaging and in terms of speed in delivery
The machine and the mill arrived yesterday and tried how much grinding to reach the best result of extracting the strength of the very criemie and taste Mozon explicitly above the evaluation of the power of steaming from the extraction of programming do not tell you about the continued customer service and style the upscale ones and the speed of delivery strongly advise the machine
Excellent, professional, and almost complete control.
Very professional shipping and delivery, machine wrapped very good , it works perfectly as described it has a-lot of features same as very high budget and quality espresso machines but with very suitable budget , highly recommended.
It is good quality and easy to work with it. The manufacturer perfect 🙏🏻🙏🏻
A beautiful machine with strong vaporization and terrible thing can control the temperature of evaporation and extraction strongly advised and arrived more quickly than I expected to believe
I was a little worried because there was a bad story in the comments, but here's the seller's product already a third purchase I was less worried. Seller response is fast and the resolution is fast, so I bought it with confidence. Eresso Machine This product is good for various products such as quantity and temperature compared to other products in Korea one option I bought it because it was cheap and the price is very good. I can eat It's good to be ~ I'll buy another device later Ali is one of the sellers who can really believe that buy from Ali and can not match the seller. It's frustrating. This is not the case, so I can live with confidence. Of course, it will be a little more difficult to exchange than to live in Korea. There's this. I don't mean no, so I think it's okay. It is easy to use, well extracted and good ~
The quizo of the mecan and its evaporator is quick, but you can't get back what you can.
Practical and easy👍🏻👍🏻
Very professional machine and many options recommend all and fast delivery and cooperation from the seller