Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladgetz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gladgetz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality for the price, more than excellent and I highly recommend it. Note that the non-compressed basket that comes with it requires you to buy an open portafilter for it.
The machine is good honestly especially for its price it's worth it but unfortunately the grinder for the espresso machine doesn't work.
Literally a powerful machine in terms of extraction, it produces creamy coffee and you can set the temperature and how much coffee comes out. It has humidification and semi-professional steaming, and it has a pressure gauge to know the level of your grind. If you need to grind coarser or finer, take it without hesitation. It has an agent and its price during offers reaches 250 riyals or less, so there's no deal like this one. Even the Dedecca is slightly inferior to this one and more expensive.
The product is practical and excellent, it gives you very very excellent cups. I recommend it with the G5 grinder.
Excellent, I recommend trying it 👌
The best coffee machine equals and is much better than the DeLonghi coffee machine; this is the second piece I bought for a relative.
The machine is very excellent and I am satisfied, and the delivery was fast in less than three days.
Its defect is that it is not stable unless its bases are stuck to a smooth surface.
Very fast shipping to Italy. Very satisfied with both the coffee machine and the grinder.
Perfect, shipping was very fast, amazing quality. Looks and feels like a 300€ espresso machine. I am very satisfied.
Alhamdulillah, it s been well received in qatar and it took only 9 days. Welldone, 🔥
Honestly, I haven't tried it yet but I have no doubt 🫳🏻
May God wills it, once may God wills it.
I like hibrew products very much and supporting them very much. Thanks for the nice products.
Very good coffee maker! Impeccable finish all in stainless steel... pressure and temperature with adjustment... the only weak point is that it's 51mm... but it delivers sooooo much! Perfect espresso.
Under trial, its capabilities are strong and its extraction depends on your techniques in terms of grinding and others.
Excellent machine, exceptional finish and great features compared to others in the same price range. Worth it!
I recommend it for espresso; it's delicious and its price is crazy with the grinder being amazing.
The machine is easy and sweet to use, I want to learn a bit about it and the grinder as well, but I felt it got stuck a little.
It works fine. For my target product of 25 ml coffee, it is better than my previous coffee machine, but not been able to reach the 20 bars. Very close flavours and taste to bar coffee. Milk not tested yet
I bought it after looking at reviews on the internet. In principle, everything is fine, the coffee is delicious, there is a pre-brew feature. Coffee grinder - top. It operates quietly, the materials are pleasant and expensive. One downside - the bottom could be heavier to make it stand more firmly on the table.
Fast shipping ,excellent espresso machine
My first espresso machine! I didn't expect such good quality for this low price. It pulls espresso well and steams wonderfully. I've included an espresso shot in the photos, the others show parts of the machine. Would definitely buy from hibrew again.
I'm very satisfied with the hibrew h10b. The size is just right, compact and easy to place in the kitchen without taking much space. It is simple to use, heats up quickly, and makes a nice espresso. For the price, i think it is a really good deal.
I tried the espresso machine. With the grinder more than four times and so far it has shown that it gives good results whether in grinding or in extraction. The grinder is clear that it is easy to use and gives good smoothness to the espresso. The quality at first seems high but like any device, the question remains over time whether it can withstand long use or whether it can quickly deteriorate. This is something that can only be known with continued experience. The important advice is to take care to clean it regularly and not to press it beyond its capacity so that it lasts longer. What caught my attention is that it gives an extraction close to the professional machine I have, even though its value is 2800, which makes it an option worth trying for those looking for a machine at a lower price but with similar performance. I bought it during the offers and with a Visa discount of 150 riyals, it became 375 riyals including tax and shipping. Honestly, this is a very reasonable price compared to the performance it offers.